We’re regularly releasing updates to our plugins to improve features and compatibility. Sometimes customers run into issues updating, the most common issues are below: Download Unauthorized This means your current web address isn’t activated with our server. This can happen if you’ve never activated your license or if your web…

Private session has the following bundled shortcodes: [sessions_widget] Outputs the link to new sessions and existing sessions. Add access=”all” if you’d like all users to be able to see the create a session button regardless of their user role. e.g. [sessions_widget access=”all”] [sessions_text_link] Outputs a text link to messages with…

Private sessions allows administrators or group leaders to start private one on one coaching sessions with students. Starting a Coaching Session Any administrator or group leader can start a coaching session by clicking the “new session” indicator that appears on every page once you’ve logged in. You can setup groups…

You can configure Private Sessions by going to LearnDash > Settings > Private Sessions with the WordPress admin. You have the following options to configure the plugin: Private Message Indicator Location Choose where the indicator should appear on the site. You can have it attached to the top, bottom or…

After purchasing you’ll receive several e-mails, one which includes links to download the Private Sessions plugin and another with your SnapOrbital login information. First, follow the instructions here to install the plugin on your WordPress website. How it Works LearnDash Private Sessions allows group leaders and administrators to create individual…

We’ve put a considerable amount of effort into ensuring our plugins are translatable. This also means you can change any of the words in our plugins to other words even if it’s English to English. For example you might want to change “Notes” to “Reminders.” There are a couple of…

Renewing Your License To sustain a healthy business we do have yearly renewals on licenses. It’s similar to purchasing other software where you can continue to use your previous copy of our software after your license expires, you just don’t get access to new copies of the software. There are…

Site Doesn’t Match Chosen Theme or Visual Errors If you’ve noticed that your site doesn’t exactly match the theme you’ve chosen or you’re seeing visual errors like overlapping icons then it means you likely have a theme that’s also trying to provide a custom LearnDash design. Typically there are three…

Here are some common issues we’ve encountered and ways to address them. Notetab is not visible First make sure you’re logged in when attempting to view. Notes are only accessible to logged in users. Then make sure you’ve enabled notes on the content types you’d like users to be able…

You can override the default Notes settings be editing a page, post, lesson, etc… where you’ve enabled notes. Options include: Disable taking notes Set a default note title Set default text within the note editor