One of the first things you’ll want to do after one of our plugins is activate the license. Each plugin will have it’s own license, so if you’ve purchased multiple of our products you’ll have multiple individual licenses. Having an inactive license won’t prevent you from using our products, but you won’t be notified of any important software updates. So it’s always a good idea to ensure your licenses are active.
Activating Your License
LearnDash Notes or WordPress User Notes
Licenses can be added and activated by going to Settings > LearnDash Notes or Settings > WordPress Notes.
Visual Customizer
Licenses can be added and activated by going to LearnDash > Settings > Appearance > Genearl
- Type your license key into the license key area, make sure there are no spaces before or after the license key
- Click ‘Save Changes’
- When the page reloads, click ‘Activate License’
What to do if your license doesn’t activate
If after clicking ‘Activate License’ the license remains inactive, double check to make sure you put in the correct license and there are no spaces before and after the license key. If you’ve purchased multiple plugins make sure you’ve used the correct license for the item you’re activating. Also make sure you haven’t activated more sites than your license allows.
Make sure your web server is connected to the internet and allows outgoing communication.
In order to activate your license your website needs to communicate with our activation server to verify you’re using a valid license and to record which site is being active. If you’re on a server that doesn’t allow outgoing connections, can’t perform a domain lookup or has other security measures preventing the verification process from happening then the license won’t activate.
This won’t prevent you from using the plugin, it just means you’ll have to manually check and update the plugins by logging into your account when there is a new release.
If you’re still having trouble after following these steps, click the ‘Check Activation Message’ button and open a support ticket with the response in the body.
Managing Your Active Sites
If you’re planning on moving your license from one site to another, make sure you deactivate your license through the WordPress admin before installing the plugin on your new site. If you’ve forgotten to do this and can no longer access the WordPress site to deactivate the license, you can login to your SnapOrbital account and manage which sites are registered under your license.