Support

We’re happy to help resolve your issue. We understand that software can be frustrating when it doesn’t work as expected. Please fill out the form below and we’ll get back to you as soon as possible.

Traveling

Note: Part of our support team will be traveling from June 28th to June 30th and there might be longer than normal response times.

Support Turnaround

Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Tickets are answered in the order in which they are received. Average response time is one business day.

Please be as detailed as you can, it will help us solve your problem expediently.

Thank you!

Name*
First Last
Email Used For Purchase*
Product*
WordPress Version
Need help with*
Plugin Version*
Updating Plugin Tip
Most plugin update issues are a result of an inactive license or a change in web address after inital plugin activation. Learn how to fix this common problem here.
Translations or Changing Words Tips
You can translate our plugins or change words by using WordPress translation plugins. Learn more about the process here.
Theme Compatability Tips
While we try and make Visual Customizer compatabile with all themes, some provide their own custom LearnDash styles that conflict.

To test your themes compatability you can try switching to preview mode on the WordPress twentyseventeen theme.

We also aknowledge that the "Boss for LearnDash" and LearnDash Design Upgrade" plugins do many of the same styling changes that VIsual Customizer does and doesn't run well at the same time.

If you're having odd displays using a shortcode, try switching to TEXT mode and make sure you don't have a <|pre> <|/pre> tag around the shortcode
License Activation Tips

Make sure you don't have any white spaces before or after the license key.

If you purchased a bundle use the individual product license key, not the bundle license key.

After entering your license key make sure you hit "save" before you click "activate"

If none of these work please click "Check activation response" and include it in this message.
Error Message Tips
If you see a message that starts with NOTICE or WARNING -- this means your web host is in DEBUG MODE which is not ideal for performance or security. If you open a ticket with your website host they can disable DEBUG MODE and these errors will go away.
Other*
What is the issue you're having?*
What are you trying to accomplish?*
What were you doing when you saw the error?*
Please copy and paste the error message here
Web address where display is off

e.g. http://www.example.com/panorama/project
If a login is required please provide a student / learner login in the additional detail area below.
Please describe what doesn't look right and how you'd like it to look*
What are you trying to customize?*
Are you familiar with any of the following?
HTML
CSS
PHP
Javascript
(None are required, this will help us provide the best recommendation)
Have you tried anything thus far? If so, what?
What feature should we consider adding?*
Additional Notes
Screenshots (if applicable)

Drop files here or

Accepted file types: jpg, gif, png, pdf, bmp, Max. file size: 50 MB, Max. files: 5.
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